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Fusion Voice & Data’s CallSwitch : Hosted Voice platform

A strong set of business telephony features that is essential to any Unified Communications offer. From simple “find me/follow me” functionality that will simultaneously ring to fixed mobile convergence applications to making and receiving business calls on personal mobile devices,

All our calling features are tied directly to the business dial plan. CallSwitch integrates seamlessly with advanced telephony features including Call Center and ACD, as well as front office applications like Auto Attendant and Receptionist.

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Fusion Voice & Data’s CallSwitch : Hosted Voice platform

A strong set of business telephony features that is essential to any Unified Communications offer. From simple “find me/follow me” functionality that will simultaneously ring to fixed mobile convergence applications to making and receiving business calls on personal mobile devices,

All our calling features are tied directly to the business dial plan. CallSwitch integrates seamlessly with advanced telephony features including Call Center and ACD, as well as front office applications like Auto Attendant and Receptionist.

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CRM Integration

Our seamless integration with different CRM solutions and browsers brings together the functionality and features of your CallSwitch phone solution and inserts it into the applications that your customers use on a daily basis.

The average work day is full of managing customer calls and records using various sales and support programs. By integrating CallSwitch with your CRM system or browser, you can not only improve the speed and accuracy of working, but can also dynamically pull up customer records and information at a time when you need them most

Our platform is plug-and-play ready for integration via RESTAPI with Salesforce, Sugar CRM, Bullhorn, Zendesk & ZOHO while using SOAP for MS Dynamic and plugin and MAPI for Microsoft Outlook, and Microsoft Exchange. It can be integrated with any other CRM system via a custom solution.

The CRM functionality provides screen popping of the chosen CRM and integrates it with certain desktop features such as desktop contacts searching

CRM+

CRM+ is the only add-on to the CallSwitch service. For a small addition to the License Fee, the CallSwitch CRM+ Call Popup brings contact information to your fingertips and records everything back to your CRM while providing Click to Dial functionality.

 

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See Who‘s Calling

The CallSwitch popup gets contact information from your CRM in the background and provides it conveniently before answering the phone. A click on their name brings up the full CRM record.

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Create Contacts

If the contact isn’t already in your CRM, you can simply type it in the popup
and start taking notes. All the information will be synced with your CRM.

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Smart Notes

Call notes are easy and powerful in CallSwitch. No need to fumble through tabs and fields in your CRM. Just start typing. You can also schedule follow up tasks using natural language. E.g. Follow up next week will set up a CRM task for next week.

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Activities Bar

All the calls, emails, notes and tasks associated to the person you‘re calling at your fingertips in a convenient slider

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Set Call Disposations

 

Set the outcome of each call with a convenient drop-down menu right in the CallSwitch popup.

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CallSwitch Mobile

Our CallSwitch application for mobile is a latest addition to the Unified Communications environment we have created. Move your customers business forward at the pace you never imagined.

CallSwitch Mobile App allows users to utilise their smartphones as a CallSwitch extension. It is available on all iOS and Android smart phone devices.

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Click To Download - Fusion Voice & Data CallSwitch Features PDF

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